Meet Our Customer Service Team: Customer Service Week 2019 Crowdyvest Crowdyvest

Meet Our Customer Service Team: Customer Service Week 2019 Crowdyvest Crowdyvest

Today marks the end of the Customer Service Week and we are glad to be celebrating this wonderful team.

Customer service week is an international celebration of the importance of customer service and of the people who support and serve customers on a daily basis. It is celebrated annually during the first full week in October and this year, the celebration will run from October 7 — October 11.

The 2019 Customer Service Week theme is “The Magic of Service.” The theme recognizes that good customer service is magical. It can turn an unhappy customer into a satisfied long term customer, turn a one time customer into a repeat customer, and aid the growth of the organization.

This Customer service week, we are celebrating our Customer Service team by getting to know the team members behind the telephones. We’ll get them to reveal their favorite magic tricks in communicating with customers.

Meet Our Customer Service Team

Grace Boboye

What does a typical day in the office look like for you?

A typical day for me is usually interesting, sometimes tiring but mostly fun and challenging.

Who do you look up to in the office?

Temitope Omotolani.

What do you like most about working here?

Working here is really fun. The environment develops you and pushes you to do things you never thought you could do.

What’s a fun fact about you?

My favorite movie director is Peter Jackson of Lord of the Rings trilogy and the Hobbit trilogy.

Describe our sponsors in one word.

They are amazing.

Sileola Asaaju

What does a typical day in the office look like for you?

As the front desk officer, I attend to all the visitors when they come in. I offer them a seat, water, find out if they have appointments, and inform the people they came to see. I also answer emails, calls, and reply chats.

Who do you look up to in the office?

Onyeka Akumah and Temitope Omotolani.

What do you like most about working here?

I like the fact that they’re liberal and allow you to be your own person.

What’s a fun fact about you?

I speak French.

Describe our sponsors in one word.

They’re amazing.

Helen Isaac

What does a typical day in the office look like for you?

I come to work and respond to my emails. I have the phone lines with me and answer calls when they come in and I’m also on the live chat. When we have walk-in customers, I attend to their inquiries.

Who do you look up to in the office?

Tomiwa Ogunmodede.

What do you like most about working here?

I like the culture, I like the fact that we are friends and act like a family. I don’t miss home whenever I’m in the office.

What’s a fun fact about you?

Even though I don’t know how to dance, I love to dance. I also love to speak my native language; Hausa.

Describe our sponsors in one word.

They’re fantastic.

Jennifer Dike

What does a typical day in the office look like for you?

A typical day for me starts at 5am. I wake up and list my to-do(s) for the day, get dressed, and head to the office. Once I get to the office, I attend to the inquiries of our customers till it’s closing time, then I head home and chill.

Who do you look up to in the office?

Ajoke Yusuf.

What do you like most about working here?

The team work. I like how everyone and every little effort is appreciated. I like how we help each other, teach, and learn from each other. I like how we are a family.

What’s a fun fact about you?

I love cleaning. I’d rather clean than go for a massage.

Describe our sponsors in one word.

Loyal.

Sarahbelle Ajufo

What does a typical day in the office look like for you?

Busy and exciting.

Who do you look up to in the office?

Temitope Omotolani.

What do you like most about working here?

The positive vibes.

What’s a fun fact about you?

I looove movies.

Ibukun Olasupo

What does a typical day in the office look like for you?

I come to work, I say hi to my team members on Google hangout because we have another member in Abuja. I set a positive mood for the day and make sure everyone is at the top of their game. I oversee every aspect of CRM from chat to phone calls, and the backend to make sure everyone is assigned their tasks and doing what they’re meant to do.

Who do you look up to in the office?

I admire Iyaniwura Omayajowo’s work ethic. When I’m feeling a little unmotivated, I look at her and get back on track. She reminds me that even though we have fun, this is what we’re here for.

What do you like most about working here?

I love the peace of mind that it gives me. I like our open door policy and the fact that it’s not a traditional office where there is obvious seniority. I like the freedom it gives me to be myself and to express myself. I love the people. They’re like a family to me.

What’s a fun fact about you?

I have a very funny laugh.

Describe our customers in one word.

They are loyal.

Here’s a message from our amazing team.

As the celebrations come to an end, we also appreciate our wonderful sponsors for their loyalty and for cooperating with the Customer Service team. We will continue to celebrate our team and our sponsors daily.

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